SMS Messaging Consent Documentation

Last Updated: December 7, 2024

Overview

This document outlines the consent collection and management process for SMS communications related to user hiring and recruitment activities.

Consent Collection Process

1. Initial Application Consent

Candidates provide explicit consent during the job application process through:
A mandatory checkbox on the application form
Clear disclosure text stating: "By checking this box, I consent to receive text messages from user regarding my job application and recruitment process. I understand that message and data rates may apply, and I can opt out at any time by replying STOP."

2. Double Opt-In Verification

Upon first contact, we implement a double opt-in process:

Initial Message: "Hi! I'm [Hiring Manager Name] from PRMI in [City]. We received your application and would like to discuss the Loan Officer position with you. Would you be interested in learning more? Reply YES to continue or STOP to opt out. Msg&data rates may apply. Max 5 msgs/week."

3. Consent Storage and Management

We maintain detailed records of consent including:

Timestamp of initial application consent
Screenshot of consent checkbox
Double opt-in confirmation timestamp
Opt-out requests and processing timestamps

4. Message Frequency and Content

Maximum 5 messages per week
Messages sent during business hours only (8 AM - 6 PM recipient's local time)
Content limited to:
- Interview scheduling
- Application status updates
- Job-related information requests
- Next steps in hiring process

5. Opt-Out Process

Clear opt-out instructions provided:

Every message includes "Reply STOP to opt out"
Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
Immediate processing of opt-out requests
Confirmation message sent upon opt-out
No further messages sent unless new consent obtained

6. Data Security and Privacy

Consent records stored securely in encrypted database
Access limited to authorized personnel
Regular audits of consent records
Compliance with TCPA regulations
Privacy policy available at [Your Privacy Policy URL]

7. Sample Message Flow

[System] Initial contact and consent request

[User] YES

[System] Thank you for confirming. What time works best for a brief discussion about the Loan Officer position?

[User] Tuesday afternoon

[System] Great! Please use this link to schedule: [Calendar Link]. Reply STOP anytime to opt out.

Compliance Measures

TCPA Compliance
- Written consent obtained before messaging
- Clear disclosure of message purpose and frequency
- Immediate honor of opt-out requests
- Records maintained for minimum 4 years

Record Keeping

We maintain records of:

Initial consent collection
Double opt-in confirmation
All message interactions
Opt-out requests and processing
System logs of all automated processes

Contact Information

For questions about our messaging consent process:

Email: pareshd@88f.io
Phone: 2016160490
Address: Bella vita st, Mountain house, CA, 95391